Merchant-partner

Grow your business with Grab

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Overview

Reach millions of consumers on Grab, while offering greater convenience and rewards to your existing customers.

Why use us

1

Easy to manage

Manage all your payments through the merchant-partner portal and app.

2

Access to funds

Apply for finance products to help better manage your cash flow.

3

Tools for success

Exclusive business insights to help you drive sustainable growth.

Testimonial

Lynn

Owner of Utama Florist and Grab merchant-partner

When I became the first florist on GrabMart, business was not so encouraging. But I kept going and within three months, I was able to settle all of my outstanding rental.”

Jessyca

Jessyca’s mother owns Yenny’s Grocery Store, a Grab merchant-partner

My sales have doubled due to wider reach. I even get orders from out of town. I can now see how technology makes our lives easier.”

Fajar

Owner of Insinyur Martabak and Grab merchant-partner

Ever since we became a GrabFood merchant-partner, our sales have grown three-fold! We not only lowered our expenses, we also grew our exposure and customer base.”

Ways to be a merchant-partner

Food and Mart

Pay via QR

Pay online

GrabKitchen

Benefits

Go digital effortlessly
  • Set up your store on Grab in as little as 3 days
  • Offer delivery services without adding to your headcount
  • Enjoy instant cash out to your bank account
All-in-one portal for merchant-partners
Receive cashless payments seamlessly
  • Start accepting GrabPay QR code payments
  • Enjoy instant cash out to your bank account
  • Offer interest-free instalments with PayLater at no additional risk to you
All-in-one portal for merchant-partners
How to use
Super simple, ultra secure
  • Encrypted transactions, protected by a 24-hour fraud detection engine
  • One-tap checkout feature to reduce dropouts during checkouts
  • Offer interest-free instalments with PayLater at no additional risk to you
All-in-one portal for merchant-partners
Learn More
Strategic locations
  • Operate in high demand hotspots determined by Grab app data, at lower rental rates
Dedicated account management services
  • Let our team support your operations, from setup to menu optimisation, with regular business reviews
Save on set up & operating costs
  • No renovations and minimal crew required
Ability to experiment
  • Hit the ground running, try out new menu items, cuisines, brand strategies and more!

Who can apply?

Registered companies or sole-proprietors selling

  • Food & beverages for immediate consumption
  • Convenience, health & beauty, bread, cakes & confectionery, snacks, alcohol, ice cream, flowers, gifts, kids, and pet products

What do I need to do?

Prepare your documents
  • ACRA Business Profile* (for companies) or NRIC (for sole-proprietors) *If your name is not listed in the ACRA Business Profile, please bring along a Letter of Authorisation (signed by someone listed in the ACRA Business Profile) authorising you to sign the Grab contract, and valid national ID for our verification.
  • Copy of Singapore Food Agency (SFA) Licence with a minimum validity of 2 months
  • If applicable, your Halal or Liquor Licence Class 3A/3B/4 with a minimum validity of 3 months
  • Digital copies of your
    • Store cover photo (1:1 and 9:5 aspect ratios)
    • Menu item photos (1:1 aspect ratio)
    • Menu (for GrabFood) or catalogue (for GrabMart) in excel sheet, photo, website address, GrabFood Menu Template, or GrabMart Catalogue Template
Set up your store on Grab

Who can apply?

Any business or organisation registered with ACRA, that accepts physical payments

What do I need to do?

Prepare your documents
  •  ACRA Business Profile* (for companies) or NRIC (for sole-proprietors) *If your name is not listed in the ACRA Business Profile, please bring along a Letter of Authorisation (signed by someone listed in the ACRA Business Profile) authorising you to sign the Grab contract and valid national ID for our verification.
  • Bank account statement
  • NRIC or Passport details
Set up your QR code

Who can apply?

Any business or organisation registered with ACRA, that accepts online payments

What do I need to do?

Submit an online form and a Grab representative will reach out to you for additional business information and documents.

Once your details have been verified, our GrabPay Integration manager will bring you through the process of integrating GrabPay to your website or app.

Who can apply?

Registered companies or sole-proprietors selling food & beverages for immediate consumption

What do I need to do?

Submit an online form and a Grab representative will reach out to you.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • What do I need to become a Grab merchant-partner?
    Please refer to the Get Started section above.
  • Can I get on Grab if I do not have an actual shopfront?
    Yes, you can as long as you have the documents listed in the Get Started section above
  • Are there any sign up fees?

    Activation Fee:

    1. You may opt to download the Grab Merchant-partner app onto your own Android device. As such, you will only incur a one-time activation fee of S$100/outlet (before GST, wef 1 Jan 2024). However, this method does not allow you to print order receipts.

    2. Merchant-partners who wish to use a Grab Order Device will incur the existing one-time activation fee of S$300/outlet (before GST, wef 1 Jan 2024). This device helps to automatically print order receipts.

    The one-time activation fee will not be required during sign-up. Instead, it will be offset against your future earnings on Grab.

    Service Fee:


    There is a service fee of 30% on all GrabFood and GrabMart orders. This is charged on every order you receive through Grab, through both delivery, and Self Pick-Up orders.


    Please note that this service fee is subject to the prevailing GST.

  • Will my outlet be automatically eligible for self pick-up?
    All our merchant-partners are able to accept Self pick-up orders from their first day, to give you access to more order opportunities.
  • When will I receive my first payment?
    Your first payment will be made within 10 working days from the first completed order date. Subsequent payments will be made within 48 hours of completed orders.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • How do I become a GrabPay Online merchant-partner?
    Simply indicate your interest in the form and our representative will reach out to you for additional business information and documents. Once your details have been verified, our GrabPay Integration manager will bring you through the process of integrating GrabPay to your website or app.
  • Why should I become a GrabPay Online merchant-partner?
    There are many benefits to being a GrabPay Online merchant-partner:
    • Market to Grab Users: Grab has millions of users across Southeast Asia, many of whom have a GrabPay wallet
    • Increase revenue: GrabRewards points encourage customers to spend at our merchant-partners, thus allowing them to increase sales & GMV.
    • Reduce hassle of handling cash: Going cashless with GrabPay reduces the hassle & costs of handling COD orders
    • Cheaper: Accepting online payments via GrabPay can be cheaper than alternative cashless payment modes
    • Seamless Payment flow: GrabPay offers a seamless check-out experience, making purchasing and payments a breeze for your users
    • Broader Grab Partnership: Opportunity to kickstart partnerships with other Grab verticals (i.e. GrabRewards, GrabGifts, GrabExpress, etc)
  • When will the funds from my payments be settled to my bank account?
    Payments received will be settled to your bank account at the end of each working day.
  • What are the fees that are being charged for payments?
    For cards, our fees are: 3.4% + S$0.50 For GrabPay, our fees are: 3.3%
  • Can I deal with different currencies?
    Currently, we only support SGD. If you intend to support international currencies, do let us know via the feedback form here.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.