Hire

About

Benefits

Service Availability

1-hour: All day

2-hours: All day

4-hours : From 6 am – 8 pm daily
(e.g. a booking made at 7:59 pm will end at midnight) 

Eligibility

FAQs

What vehicles are eligible for Hire?

GrabCar Premium

GrabCoach

Can I request to add my vehicle model if it is not on the eligible list?

The eligibility list is carefully curated to ensure that only suitable vehicles are hand-picked for the best experience. Therefore, we are not accepting any other models.

What happens if I change my vehicle?

Non-eligible to an eligible vehicle: If you have yet to register as a Hire Driver-Partner, simply register through the registration form. Otherwise, please submit this form to update your service type. 

Eligible to a non-eligible vehicle: You will be deactivated on Hire. You will be missed but don’t worry, you will still receive jobs from other services that you are eligible for!

What does the net earnings comprises?

The net earnings includes fuel, ERP, and a standard parking fee. Therefore, please do not add these charges to the trip fare at the end of the ride.

What surcharges are excluded from the net earnings?

The following surcharges are excluded from the fare:

If any of these surcharges are incurred during the trip, you may add them to the ‘Others’ field at the end of the booking.

What if I incur a large amount of ERP and/or parking charges during a booking?

ERP and standard parking charges are included in the fixed fare and should not be added as surcharges at the end of the ride. However, if the amount incurred is significant and you feel that a review is required, please contact Grab Support for assistance. Ensure that you keep the receipts for verification purposes and we will review it on a case-by-case basis.

How does the midnight surcharge apply?

Midnight surcharge is applicable at $10 per trip for bookings from 12 am – 6 am daily for GrabCar Premium, GrabCar Premium 6, GrabCoach 9, and GrabCoach 13. This includes Hire bookings that cross over midnight (e.g. a 4-hour trip from 9 pm – 1 am)  or commences before 6 am (e.g. a 2-hour trip from 5 am – 7 am).

I’m on Auto Accept. Why am I receiving job cards for Hire bookings?

Hire jobs generally require a longer time commitment — the job card notification, even when you’re on Auto Accept, will prevent you from ‘auto accepting’ a Hire booking when you’re not ready to do so. For easy identification, the booking description in the job card will appear grey in color.

When I receive a Hire job card, how long do I have to accept the booking?

You have 30 seconds to accept a Hire booking.

What happens if I ignore or cancel a Hire booking?

When you ignore or cancel a Hire booking, your Acceptance Rate (AR) and Cancellation Rate (CR) will remain unaffected. However, do note that the Driver Timeout feature* is applicable:

*Not applicable to GrabCoach driver-partners and jobs.

Will Hire bookings contribute towards incentives?

No, Hire bookings do not contribute towards incentives.

What if my passengers request to travel out of Singapore?

Cross-border commutes (e.g. Malaysia) are not permitted. Should passengers make such requests, kindly cancel the booking before the trip starts, or contact Grab Support for assistance if you are in the middle of a trip.

Where should I wait for my passengers during a stopover?

You are encouraged to wait at a nearby location that is safe and legal. Do note that the trip fare includes standard parking charges.

I can’t find my passenger after a stopover. What should I do?

Please contact your passengers via GrabChat. If you’re still unable to get hold of the passengers, ensure that you are parked at a nearby location that is safe and legal. Keep your Grab Driver App running and continue attempting to contact your passengers or wait for them to contact you until the duration of the Hire booking ends. Please do not end the trip prematurely.

Yes. The cancellation policy still applies. 

My passengers left something in the vehicle at the end of the trip. What should I do?

Please follow the standard Lost and Found process.

Need more help? Drop us a message and we will revert within 3 working days.

Useful Links

New to Hire

Step-By-Step Guide

🔗 Hire Registration Form

📍 grb.to/hireregister

⏳ 5 minutes


🔗 GrabAcademy > Find the training course: SG 4W GC Hire Training 

📍 Grab Driver App

⏳ 15 minutes

Once completed, the service type will be added to you within 3-5 working days.

Will I receive any compensation if the passenger cancels after 3 minutes of booking (i.e. late cancellation) or doesn’t show up for the ride (i.e. no-show)?