SCPD04 Customer Service and Quality

Online Short Course

SCPD04 CUSTOMER SERVICE AND QUALITY

Duration 1 month

Certificate TP Certificate

Course Overview

This course aims to provide learners with a good understanding of service types, service quality and quality standards. It also includes total quality management, six sigma, balanced scorecard methodology, types of quality costs & measurements, customer relationship management and data security.

This course is to be completed within 1 month from the date of successful registration.

This course is offered in collaboration with

Entry Requirements

Applicants should have at least GCE ‘A’ level certificate and two years of working experience in the logistics and supply chain industry.

Those who do not meet the minimum educational requirements but have relevant working experience may be considered for entry to the Professional Certificate programme on a case-by-case basis. Similarly those who have higher educational qualifications but do not have relevant working experience in the sector may also be considered on a case-by-case basis.

Supporting Documents Required

Please get ready the following documents for upload as a zip file before applying for the course through our online form.

For Singapore citizens & PRs, a copy of your NRIC / ID card (front & back)
For foreigners, a copy of your work permit (front & back) or your passport (personal particulars page)
For corporate sponsorship of courses, please email to tsa@tp.edu.sg for the sign-up advisory.

Who Should Attend

This course covers the general statistical and benchmarking methods for the context of logistics, with a focus on customer service management. This course is relevant to a large variety of logistics companies that apply (or intend to apply) these tools. It is particularly relevant to companies that handle high throughputs and/or seasonal throughputs, where applications of statistical control and methods would be most beneficial.

What You'll Learn

Types of services and nature of service processes
Benchmarking
Total Quality Management
Six sigma
Balanced Scorecard methodology
Costs of Quality models – Process Cost Model (PCM), Prevention-Appraisal-Failure (PAF) model, Opportunity or Intangible Cost model, Crosby’s Model and ABC model.
Customer relationship Management

Assessment

The online quiz consists of multiple-choice questions (MCQs). Unlimited attempts for the online quiz are allowed for participants to reinforce their understanding and achieve the desired learning outcomes.

On completing the online course and quiz, candidates can request for an online examination conducted by CILTS, via email at secretariat@cilt.org.sg.

The online examination consists of 20 MCQs to be completed in an hour. Result will be known immediately. For a repeat attempt - the cost is SGD50.00 per attempt, with no restriction on the number of repeat attempts.

Click here for any enquiries.

Level

Basic

Certification

On passing the module’s online examination, candidates will be awarded an e-Certificate of Completion issued jointly by TP and CILTS.

Candidates will be awarded a Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 01 to 04.

Candidates will be awarded an Advanced Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 05 to 08.

For more information on course fee / schedule, or to apply,

CLICK HERE

Course Contact

Enquire Now
Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm

Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays.
Website: https://www.tp.edu.sg/tsa
Temasek SkillsFuture Academy (TSA)

Temasek Polytechnic

East Wing, Block 1A, Level 3, Unit 109

21 Tampines Avenue 1,

Singapore 529757

Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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