GrabCar Driver Online Registration


This GrabCar Driver Online Registration Form is divided into 3 pages and will take approximately 10-15 minutes to complete provided you have the required documents ready. You may save your progress and resume at a later time but please note that document uploaded WILL NOT be saved.

This form is best filled out using Google Chrome browser.

Section 1 of this Form will require you to fill in your personal details.

Section 2 of the Form will require you to agree with declarations, our terms of use, code of conduct, and authorization for your background check.

Section 3 of the Form will require you to upload some documents.



Please ensure that you have the following documents ready BEFORE pressing 'Next':

*Insurance Cover Note must contain the description of the car model, number plate, year of manufacture, period of coverage and name of the insured person otherwise it will not be accepted. See example

**Official Authorization Letter must bear the company logo/ letterhead with driver's name, NRIC number, and car number plate. Please note that handwritten letter are not accepted. **Car Rental Agreement should clearly state the car details and expiry date of rental. See example 

Download Medical Form here (must be signed off by a qualified medical doctor). Please do not use your own form.

Basic Requirements to be a GrabCar Driver 

  • Malaysian citizen below 70 years' old (Blue NRIC)
  • Full Malaysian Driving License (P License are not accepted)
  • Have personal bank account created using own NRIC
  • Able to communicate in English and Bahasa Malaysia
  • Using a vehicle listed according to GrabCar Eligible Cars List >> grb.to/carslist
  • Medical checkup (for drivers aged 50 years or older and/or has an existing medical condition that may render him/her unfit to drive)
  • Clean background check and driving record with no criminal record, and not more than 3 traffic summons in the past 3 years.

Click here for GrabCar Driver FAQ >> grb.to/driverqna

Section 1: Personal Details

UPPER CASE as per NRIC e.g. KUMAR LIM BIN ABDULLAH

For drivers aged 50 years or older, please note that Section E - Medical Examination Report MUST be completed by a certifying doctor before submission. Download it here

Minimun 15 digits. you can find this by dailing *#06# on your mobile phone. *Note if IMEI starts with 0 (usually for iphone ), key in the first digit as 9: our admin will fix it to 0.

*Only drivers from the competitor platform is entitled for this promotion.

*You will need to provide your latest payout statement from the competitor platform prior to activation in order to get activated.

Driving License Expiry Date*
PSV License Expiry Date*
Service Type
All drivers start out with GrabCar (Economy). For GrabCar (6-seater) & GrabCar (Premium) requirements, please see http://grb.to/carslist
*Please ensure to correctly select your ACTUAL Vehicle colour to avoid future misunderstanding*
Please take note that cars manufactured from year 2008 onward are accepted
If your answer is no, please answer as per the options as provided.
Follow the above format without any spaces or hyphens
Follow the above format without any spaces or hyphens
Please ensure that the details provided are accurate for payment purposes.
Only choose Comprehensive (Commercial) if you are using car rental.
Car Insurance Expiry Date*
When using car rental without providinge insurance cover note, please provide the EXPIRY DATE of vehicle rental period
IMPORTANT! Please use the format e.g. 60129873647


Section 2: Declarations


Transport providers have close regular contact with the public, including children and vulnerable adults, and spend long hours navigating challenging traffic conditions.Therefore, in addition to national licensing policy or the requirement of any authority, Grab may employ background check specialists to ensure we work only with candidates of acceptable character and fitness to drive, in order to ensure public safety. As an organization that believes in fair opportunities, Grab will provide due consideration for candidates who choose to disclose all traffic and criminal offences:

Has your driving license ever been suspended?*
Do you have any penalties (i.e. fines) for traffic offences within past 7 years?*
If you have any previous traffic summons, please clear them otherwise your driver account will be deactivated.
Have you ever been convicted in a court of law?*
Are you waiting for any kind of court proceedings against you?*
Do you have any medical condition which may render you unfit to drive safely?*

If “yes” or if you are 50 years old and above, Section E - Medical Examination Report MUST be completed by a certifying doctor and submitted. Download it here

I declare that I have read and completed this application myself. The information given here is true to the best of my knowledge and I have not wilfully suppressed any material fact. I understand that any offer is conditional until the verification of any or all of the information. Any false declaration, misleading or false information or the omission of a material fact and may render my application invalid or termination of existing access.

I further declare that I shall be liable if I have knowingly or recklessly made a false statement or omitted any relevant information, resulting in damages directly or indirectly sustained by Grab.

I understand that Grab may share this information with other agencies (non individuals) if necessary for prevention of crime or disorder, or for purposes provided under applicable privacy laws. I authorise the verification checks to be made about me including criminal convictions and the results of these checks to be communicated to the company. I understand that all information will be kept confidential by Grab.

I agree that I will be responsible for any tax that may be chargeable on the commission that is levied by Grab and this amount shall be deducted from the fares I receive. I agree to pay the commission from fares received via pre-payment at a rate that be decided by Grab from time to time.

I agree to comply with such guidelines as may be issued by Grab from time to time.

I undertake to inform Grab within 14 days if I am charged with, or convicted of, any new criminal offence; receive a police caution; am disqualified from driving; made the subject of a mental health or sexual offences order; or if my medical status changes in any way that would affect my driving.


Supplement Terms of Use


As a driver that uses the Grab application ("Grab App"), you agree to comply fully with this Supplement Terms of Use ("Terms").

1. COMPLIANCE WITH ALL LAWS, REGULATIONS, POLICIES AND GUIDELINES 

(a) You shall comply with all traffic laws, regulations, rules, policies and guidelines as well as this Terms and any further guidelines that may be issued by Grab from time to time.

(b) You are prohibited from taking part in any illegal demonstrations against Grab, being a member of an unregistered association, incite other drivers not to use the Grab App, boycott or threaten to boycott the Grab App or any other acts that may be construed to be against the interest of Grab.

(c) You agree not to be involved in any activity that may impair or degrade the reputation of Grab and/or causes disruption to Grab's operation or conspire with other drivers or any third party with the intention to commit the aforesaid acts.

(d) We are doing our best to bring you more jobs. Hence, we need your support for our PROMO CODE jobs. Please honor all PROMO CODE jobs upon receiving the confirmation sms. In the event you are not sure, please check with our customer service team for clarifications.

(e) You are strictly prohibited against committing any acts with the intention to cheat or defraud the Company whether or not via any ‘Promo Code’ which may cause the Company to suffer losses.

(f) The Company maintains a zero-tolerance policy regarding all infringements and can result in suspension or termination of user access to the Grab platform.

2. PROFESSIONAL AND QUALITY SERVICE 

(a) You shall provide a safe transportation for all passengers. The safety of passengers and drivers on the GrabTaxi platform is of utmost concern.

(b) Grab does not tolerate any consumption of drug or alcohol by drivers while using the Grab App. This is against the law and a serious violation of Grab's safety policy. Furthermore, illegal substances and open containers of alcohol are not permitted in drivers’ vehicles. If a passenger believes a driver may be under the influence of drugs or alcohol, he or she has the right to end the trip immediately and alert Grab through support.my@Grab.co.

(c) You are prohibited from having or keeping weapons of any kind or description in your vehicle or on your person for any reason whatsoever.

(d) The Company takes a serious view on reckless driving which endangers passengers and/or other road users and this includes:-

- driving against the direction

- failure to comply with speed limit

- failure to conform with traffic light

- using your mobile phone without any hands-free kit while driving

- failure to use the indicator signal prior to changing lanes or turning into a junction

- breaching any other traffic laws

(e) You are responsible to maintain your vehicle in a good operating condition, in accordance to the industry safety standards. Drivers should also undergo regular physical health checks as mandated or recommended by local regulations or as and when directed by the Company.

(f) You shall always be properly and decently attired and exhibit good mannerism as well as communicate to your passengers politely.

(g) You are prohibited from driving without any valid license, insurance policy and/or business licenses or permits required to provide transportation for hire.

(h) We recommend that you always remind passenger to wear a seatbelt (or helmet as the case may be) while riding in your vehicle.

(i) Avoid violence and aggressive behaviour at all times. With safety and security as its key pillar, the Company does not condone any form of violence or aggression. Drivers must not exhibit aggressive behavior, including getting into verbal disputes with passengers, using vulgarity or insinuation or making threats or physical blows with the passenger. In the event of the situation getting out of hand, never take matters into your own hands or escalate the tension (i.e. harass or make threats whether the ride is ongoing or has ended). Always choose to report the case to the Company as soon as possible. We aim to serve all parties impartially and will take such actions as appropriate.

(j) You are strictly forbidden from committing any form of sexual offence, including making lewd comments/ texts, sexual harassment, unwanted physical contact, unlawful restraint, drugging, molestation and rape. These are criminal offences under the law and a serious violation of the Company’s safety policy. Offenders will be prosecuted against the law.

(k) Bear in mind that harassment differs according to societal and personal norms - commenting on appearance, asking overly personal questions and infringing into personal space are generally deemed inappropriate. We urge you to be mindful of other users’ privacy and personal space. Texting your passengers outside of professional grounds is both a form of harassment and a breach to his or her entitlement to personal security and data protection.

(l) As a professional driver, you are encouraged to provide assistance to handicapped passengers especially when entering or alighting your vehicle.

(m) You shall accede to reasonable requests from your passengers such as lowering the air-conditioning or radio volume.

(n) With regards to visually impaired passengers who are accompanied by their guide dogs, you are encourageed to accept such bookings if it doesn’t offend the tenets of your religion.

(o) Knowledge of traffic conditions such as road constructions, major accidents or outdoor events which may delay a trip is deemed an advantage in your work and you are encouraged to always be alert to such developments.

(p) In the event your passenger leaves behind his/her belongings (including cash) in your vehicle, you are required to return the same to the passenger urgently or through the Company’s Customer Service.

(q) Honour a booking that you bid for. This is very important in building passenger confidence and encourages more passengers to use our platform. More passengers means more jobs for drivers as a whole.

(r) Do not transfer a job to other drivers. If you are unable to pick up a passenger due to an emergency, please call the passenger immediately before cancelling the booking. You are strongly encouraged not to cancel jobs except in an emergency (e.g. car breakdown)

(s) Wait for your passenger to arrive at the pick up point. Driving off without waiting for them provides a very negative experience for your customer. Please call your passenger after waiting for 5 minutes to confirm if they still require a car. Please inform the passenger and our Customer Service if you are unable to wait further.

(t) Do not accept jobs when you have another passenger on board as this will increase the waiting time for the next passenger.

(u) You shall not refuse to provide services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under law. This type of behavior can result in termination of user access to the Grab platform. It is disrespectful to make derogatory or discriminatory remarks about a person or group whether or not the passenger belongs to the group.

(v) Do not set your own fares (e.g. charge per trip) as this may be considered as overcharging. Collect the correct fare according to the meter plus other charges as set by your respective companies, or the platform.

(w) Do not solicit passengers to make personal or extra booking arrangements. This goes against our principle of assigning the nearest vehicle to the passenger. You are also depriving your passenger from getting a vehicle in the most efficient way.

(x) Do not recommend other booking apps to your passengers. This practice is annoying and unprofessional to passengers.

(y) Passengers do appreciate honesty on the part of drivers. Hence, you shall provide your service that is based on this principle and acts of cheating such as failing to give or giving less balance than what a passenger or taking a longer route than necessary (unless there is a valid reason for it or specifically requested by the passenger) is prohibited.

(z) You are strictly prohibited from contacting your passenger through any channel or platforms unless it is for work purposes.

(aa) Press ‘Drop Off’ / ‘End Job’ only AFTER the passenger has alighted from your car.

3. EMERGENCY PROCEDURE

(a) Relay emergency information to the Company promptly. We want to help in all matters.

(b) If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify the Company. We will assist and take appropriate action as needed, including cooperating with law enforcement.

(c) You are required to refer to the Standard Operating Procedure on Emergency for further information.


4. CONTINUING TRAINING AND IMPROVEMENT

(a) Be open to feedback and further training. We are committed to continual improvement to service standards.

(b) We implement a two-way passenger and driver feedback system, as well as mystery passenger audit system. We also enforce continual evaluation of a driver’s suitability and performance, and feedback accordingly. In most cases, we aim to work together with the driver via feedback sessions, training events, workshops and audits etc. Results from these efforts depend on receptivity of the driver.

(c) You are required to attend the training sessions that are arranged by the Company or its agents unless you you an emergency or due to other unavoidable reasons. In such situations, replacement sessions may be arranged at a later date.


In relation to the background checks, you shall NOT under any circumstances contact or apply to Land Public Transport Commission (“SPAD”) or Police Diraja Malaysia (“PDRM”) or any other enforcement and regulatory authority for any letter of good conduct, letter of support or any other clearance letter to that effect. Should Grab be made aware of such application from SPAD or PDRM or any other enforcement or regulatory authority, Grab reserves the right to immediately reject your application without considering the merits therein for you to be on Grab’s platform.


Grab reserves the sole discretion, without the need to provide any reason or cause, on whether to allow you to be part of Grab’s platform or to use the Grab App, and you agree not to contest, publicize and or claim any damages, loss of profit or any economic loss, whether direct or otherwise, arising from the rejection of your application. You further agree and understand that there is a standard operating procedure involved in ensuring that only eligible applicants are to be allowed onto the Grab platform. Grab practices equal opportunity, diversity and inclusion of all races, religion and gender without showing any preference to any applicant during the course of their application.


In the event that you shall fail in your background check or where you are deemed by Grab for any reason whatsoever to be unsuitable to be or to continue to be on its platform, Grab shall be at liberty and shall have the right to terminate, suspend and or ban you, notwithstanding you have started driving on its platform. Grab’s decision shall be final and binding and you further agree not to question, contest and or appeal against Grab's decision.

Subject to the foregoing, provided your application has been approved by Grab, you shall use the Grab App solely for legitimate bookings and adhere to the Driver Terms of Use as listed in https://www.grab.com/my/terms/driver/


Background Check Authorization


I hereby authorize GrabCar Sdn Bhd (Company No. 1089444V) and its designated agents and representatives to conduct a review of my background necessary for the purpose of verifying my undertaking herein. I understand that the scope of the verification may include, but is not limited to, the following areas: names, work experience, criminal history records, wants and warrants records, motor vehicle records, license verification, credit history and any sanction lists. I certify that all information provided above and on my application form attached herein is correct to the best of my knowledge. Any false statements provided in this form and my resume will be considered as a just cause for the termination of my agreement with GrabCar Sdn Bhd at any time without reasons. This authorization and consent shall be valid in any manner of which I have executed it.


Section 3: Document Upload

eg_goodphoto2.jpg

Please ensure photo is sharp, clear, bright, and with minimal distraction in background (See example above)
If you are not sure how, think of passport photo style. This photo will be used for the Driver App.

Headshot photo*
No File Chosen
File uploads may not work on some mobile devices.
Please ensure photo is clear, bright and with minimal distraction in background. Photo on IC/License, with hat, songkok, dark glasses, unclear and edited tone that covered Driver's face will not be accepted. (See example above)
NRIC (Front & Coloured)*
No File Chosen
File uploads may not work on some mobile devices.
Black & White attachment is not accepted.
Driving License (Front & Coloured)*
No File Chosen
File uploads may not work on some mobile devices.
Black & White attachment is not accepted.
Car Insurance Covernote containing driver name / All drivers*
No File Chosen
File uploads may not work on some mobile devices.
If car rental did not provide covernote, then use car rental agreement (should clearly state the car details and end date of rental)

See example Insurance Covernote. Covernote MUST CONTAIN car model, number plate, year of manufacture, period of coverage, and person insured otherwise it will not be accepted.

If company car, authorization letter with official company logo/letterhead
No File Chosen
File uploads may not work on some mobile devices.
The letter MUST contain driver name, IC, car number plate
Car rental agreement
No File Chosen
File uploads may not work on some mobile devices.
Car Rental Agreement should clearly state the car details and end date of rental.

See example Car Rental Agreement

Car Inspection Checklist (completed by GrabCar staff at training session)
No File Chosen
File uploads may not work on some mobile devices.

See guideline for Car Inspection Checklist

Section E - Medical Examination Report
No File Chosen
File uploads may not work on some mobile devices.

MUST be completed by a certifying doctor and submitted. Download it here

Third Party Authorization / Company Account Form
No File Chosen
File uploads may not work on some mobile devices.
Third Party Authorization IC / Company Form 49
No File Chosen
File uploads may not work on some mobile devices.
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