Consumer

Ensure express delivery of your items with swift and secure handling

Overview

GrabExpress is an on-demand delivery service with live GPS tracking that helps you to send documents, items, and more.

Why GrabExpress

1

Delivery for items big and small

Choose from 3 vehicle types for items from 500 g to 50 kg. Check if your item can be delivered

2

Competitive pricing and real-time tracking

Enjoy upfront fixed fares and cashless payments, and get live delivery updates and photo proof of delivery.

3

Covered for up to PHP 20,000

Your items are handled by our well-trained delivery fleet and are automatically insured.

4

Join our Boss Club for more rewards

Unlock more rewards the more deliveries you perform. Learn more about the GrabExpress Boss Club

Ways to book

Bike

For urgent documents, packed food, and small items.

Multi-Purpose Vehicle (Sedan)

For express delivery of fragile items like cakes, flowers, or larger items.

Multi-Purpose Vehicle (SUV)

For delivery of small appliances, furniture, and bulky items.

4 Hours

For delivery of smaller, non-urgent, and non-perishable items.

  • 1/4

    Bike

    For urgent documents, packed food, and small items.

  • 2/4

    Multi-Purpose Vehicle (Sedan)

    For express delivery of fragile items like cakes, flowers, or larger items.

  • 3/4

    Multi-Purpose Vehicle (SUV)

    For delivery of small appliances, furniture, and bulky items.

  • 4/4

    4 Hours

    For delivery of smaller, non-urgent, and non-perishable items.

GrabExpress services

Bike
Car
4-hour
For urgent documents, packed food, and small items
For fragile items like cakes, flowers, or larger items
For smaller, non-urgent, and non-perishable items
Operating hours
7am to 10pm
7am to 11pm
9am to 5pm
Parcel size
up to 20kg
(40cm x 40cm x 32cm)
up to 20kg
(70*50*50 cm)
up to 20kg
(40cm x 40cm x 32cm)
Instant
(Pick-up within 20 min, drop-off within 60 min)
4 Hours
(Pick-up within 2 hrs, drop-off within 4 hrs)
Delivery cover
up to ₱20,000
up to ₱20,000
up to ₱20,000

GrabExpress services

Operating hours
Parcel size
Instant
(Pick-up within 20 min, drop-off within 60 min)
4 Hours
(Pick-up within 2 hrs, drop-off within 4 hrs)
Delivery cover
For urgent documents, packed food, and small items
7am to 10pm
up to 20kg
(40cm x 40cm x 32cm)
up to ₱20,000
For fragile items like cakes, flowers, or larger items
7am to 11pm
up to 20kg
(70*50*50 cm)
up to ₱20,000
For smaller, non-urgent, and non-perishable items
9am to 5pm
up to 20kg
(40cm x 40cm x 32cm)
up to ₱20,000

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protected

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn more

Learn more

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre

  • What kind of GrabExpress services are there?
    Click here to see the price range, parcel sizes, and more.
  • Where do you deliver?

    Our pick-up and destination delivery areas are available islandwide, except a few restricted areas.

  • What are your operating hours?

    Daily operating hours differ for various GrabExpress services.

    Bike and Multi-Purpose Vehicles: 7 am to 11 pm
    4 Hours: 9 am to 5 pm (deliveries may be made up to 10 pm)

  • Can I make more than one GrabExpress booking?

    Yes, you can schedule up to 10 concurrent GrabExpress bookings. Tap “Book Another Delivery” to schedule another GrabExpress delivery.

    Additionally, you can also book one transport service and make GrabFood order(s) while you have ongoing GrabExpress deliveries.

    To view all of your concurrent bookings, tap Activity on the bottom navigation bar.

  • What items can I send with GrabExpress?

    Items that can be delivered

    • Parcels (packed items in boxes or bags)
    • Documents
    • Clothing
    • Food* (Bike and Multiple-Purpose Vehicle only)
    • Flowers or Cakes* (Multiple-Purpose Vehicle only)

    Items that cannot be delivered

    • Fragile items that require special handling
    • Raw meat, raw seafood, frozen food, and dairy products
    • Hazardous, explosive, flammable, and unsafe items (including power banks)
    • Valuable items and documents (e.g. cash, passport, or other official identification documents)
    • Credit or debit cards
    • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
    • Live animals and plants
    • Any unpacked or loose items that can easily be damaged in transit
    • Items that cannot be reproduced (e.g. photos, film)
    • Counterfeit goods
    • Bullion, currency in any denomination, tax stamps or stickers, bearer forms or negotiable instruments, precious metals or stones

    *Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.

  • Can I cancel my GrabExpress delivery?

    You can cancel your booking any time before the delivery-partner picks up your item. Simply tap on your booking and select Cancel.

    If your delivery-partner asked you to cancel the booking, you are under no obligation to do so. The delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.

  • Can Grab deliver big items?

    Absolutely, Grab can handle the delivery of large items as well. If you have sizeable items to be delivered, you can opt for GrabExpress MPV. Our dedicated driver-partners utilize multi-purpose vehicles, vans, and sports utility vehicles specifically for this service. This ensures that we can cater to a wide range of items, from medium-sized home appliances and furniture to bulk deliveries of everyday items.

  • Does Grab have same day delivery?

    Say no more! Grab has got you covered with our same-day delivery service. Introducing GrabExpress 4H, an affordable solution that ensures your packages reach their destination on the very same day. This service consolidates your parcels with orders from other sellers, allowing for efficient and cost-effective delivery. Your packages are grouped with others following similar routes or destined for the same areas, streamlining the delivery process for a prompt and reliable service.

  • What time is Grab express instant?

    This premium on-demand door-to-door delivery service, utilizing motorbikes, ensures swift delivery within just 1 hour.

  • Is Grab Express cash on delivery?

    Yes! We also provide the convenience of cash-on-delivery transactions.

Deliveries

Your items, delivered with care. Anytime, anywhere.

Book a delivery

Book a delivery